Terms and conditions (sale of tickets and vouchers) and complaints procedure

Business terms and conditions of ProNi Production sro, with its registered office at Roháčova 830, Kolín III, 280 02 Kolín, Company ID 04159683, which is registered in the Commercial Register kept by the Municipal Court in Prague under the mark C 243426, for the sale of tickets and vouchers through the online store located at the internet address czechcabaret.cz.

1. Introductory provisions
1.1. These terms and conditions (hereinafter referred to as the “Terms and Conditions”) of ProNi Production sro (see above, hereinafter referred to as the “Seller”) regulate, in accordance with the provisions of Section 1751, paragraph 1 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the “Civil Code”), the mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as the “Purchase Contract”), concluded between the Seller and another natural person (hereinafter referred to as the “Buyer”) via the Seller’s online store. The online store is operated by the Seller on a website located at the Internet address www.czechcabaret.cz (hereinafter referred to as the “Website”).
1.2. These terms and conditions and the complaints procedure define and specify the rights and obligations of the Seller and the Buyer when selling tickets / vouchers for any cultural, social, sporting or other events (hereinafter referred to as the “Events”) via the online store operated on the website.
1.3. Contacting the seller means contacting the authorized person by phone or at their specific e-mail address listed in the Contact section on the website.
1.4. These terms and conditions form an integral part of the purchase contract concluded between the buyer and the seller. By purchasing tickets / vouchers, the buyer simultaneously confirms that he has become familiar with these terms and conditions and that he expressly acknowledges that these terms and conditions are part of the contractual agreement between him and the seller.

2. Subject of the contract
2.1. The subject of the contract is the seller's obligation to deliver to the buyer tickets/vouchers for the event chosen by him, in the quantity requested by the buyer, and the buyer's obligation to pay the amount for the tickets/vouchers.
2.2. The purchase contract is concluded by the buyer paying the price of the product.
2.3. The seller undertakes to deliver to the buyer tickets/vouchers without undue delay after payment of the corresponding price, with the proviso that in the case of purchase via the internet, the tickets/vouchers will be delivered electronically to the e-mail address provided by the buyer. The buyer is not entitled to delivery of the tickets/vouchers before the amount for the ticket for the event is paid in full to the seller's account.
2.4. By delivering the tickets/vouchers to the buyer by the seller, all of the seller's obligations arising from the purchase contract are fulfilled.
2.5. Tickets/vouchers are not sent by mail, not even cash on delivery.

3. Procedure for purchasing tickets/vouchers and payment terms
3.1. The price for each ticket in each category is listed for each event individually. The current offer of vouchers (if available) is published on the website.
3.2. In the case of purchasing a ticket/voucher via the website, payment for the ticket/voucher is possible by credit card that allows purchases to be made via the Internet, or upon request by bank transfer to the seller's bank account.
3.3. The seller is not responsible for any costs incurred by the buyer associated with the purchase of a ticket/voucher, arising from the contractual relationship between the buyer and the bank that issued the buyer's payment card, or which maintains the buyer's bank account, through which the buyer paid for the admission fee/voucher.

4. Withdrawal from the contract
4.1. In accordance with the provisions of Section 1837 letter j) of Act No. 89/2012 Coll., the Civil Code, as amended, the buyer does not have the right to withdraw from the contract concluded between the buyer and the seller pursuant to the provisions of Section 1829 of the Civil Code (withdrawal from the contract within 14 days without giving reasons), given that this is a contract for the use of leisure time and the performance is provided by the entrepreneur, i.e. in this case the event organizer, within the specified period.
4.2. Purchased tickets/vouchers cannot be returned/exchanged, except in the cases expressly stated in these Terms and Conditions.

5. Complaints Procedure
5.1. All complaints regarding tickets/vouchers purchased via the website are governed by these terms and conditions and the complaints procedure set out in this article.
5.2. The Buyer is entitled to a refund of the ticket price only in the cases and under the conditions set out below.
5.3. The Buyer is not entitled to a ticket/voucher exchange. In the event of damage, destruction, loss, theft or other impairment of the ticket, the ticket/voucher will not be replaced with a new one and the Buyer will not be provided with a refund.
5.4. The Seller bears no responsibility for the failure to deliver the ticket/voucher to the Buyer for reasons attributable to the Buyer, in particular for reasons that it will not be possible to deliver the ticket/voucher to the Buyer at the e-mail address provided by the Buyer (e.g. an overcrowded mailbox, spam filter, etc.)
5.5. In the event that the buyer has not received the ticket/voucher within 2 hours of full payment of the admission fee, i.e. the full selling price of the ticket/voucher being credited to the seller's account, he is obliged to contact the seller immediately, but no later than 48 hours from the date of expiry of the above-mentioned deadline for delivery of the ticket/voucher, and to notify him that he has not received the paid ticket/voucher. For these purposes, the buyer is obliged to provide the seller with the name and e-mail that he provided as contact or identification data when purchasing the ticket/voucher. In the event that the seller finds out that the ticket/voucher has actually not been delivered to the buyer and it is not the case referred to in the previous paragraph 5.4 of these rules and at the same time the buyer has notified the seller that the ticket/voucher has not been delivered to him within the above-mentioned deadline and in the above-mentioned manner, the procedure will be as follows:
5.5.1. The Seller undertakes to send the Buyer a new ticket to the e-mail address provided by the Buyer no later than 24 hours, but no later than 1 hour before the event,
5.5.2. In the event that the event has already taken place, the Seller undertakes to return the paid admission fee to the Buyer no later than 14 days from the date of the Buyer's complaint.
5.6. In the event that the Seller, as the organizer, completely cancels the event, the Buyer who provided the Seller with his/her contact information (e-mail, telephone, postal address, fax, etc.) will be notified via this contact that the event has been cancelled. The Seller is not liable to the Buyer for not being able to reach him/her in time via this contact, nor for the Buyer receiving a timely notification of the cancellation of the event with a delay.
5.7. If the seller, as the organizer, completely cancels the event, the seller will refund the admission fee in full (does not apply to the voucher) in the manner described below.
5.8. If the conditions for refunding the entrance fee according to paragraph 5.7 of these complaints rules are met, the entrance fee will be refunded to the buyer via the payment card with which the entrance fee was paid, and in the case of payment by bank transfer to the bank account from which the entrance fee was sent. The full price of the entrance fee paid by the buyer will be refunded no later than 14 days from the date of cancellation of the event.

6. Protection of personal data during sales
6.1. During sales, the Seller collects and stores personal data that the Buyer voluntarily provides to him when purchasing a ticket/voucher. The Seller collects and stores this personal data only to the extent necessary for the sale of tickets. The Seller collects and stores the data via electronic media in a secure data storage facility, which is accessible to a limited number of persons authorized to process personal data. Personal data is protected in accordance with Act No. 101/2000 Coll., on the Protection of Personal Data, as amended. The Seller undertakes to collect and store personal data only for the period strictly necessary to settle all rights and obligations between the Buyer and the Seller arising from the purchase of a ticket/voucher via the website. The Seller is entitled to authorize a third party as a processor to process personal data in accordance with this Act.
6.2. The Seller processes personal data during the sale only for the following purposes:
• For the purpose of delivering the ticket/voucher to the Buyer, sending information about changes to events or tickets and enabling the Buyer to enter the event;
6.3. For the purpose of identifying the Buyer in the event of handling complaints according to the complaints procedure specified in these terms and conditions;
• For the purpose of fulfilling the Seller's legal obligations.
• By providing personal data to the Seller, or by purchasing a ticket/voucher, the Buyer consents to the processing of personal data in the manner specified above.
6.4. Personal data is not provided to third parties by the Seller.
6.5. In the event of incorrect data (e.g. a typo in the name or telephone number), the Buyer is obliged to contact the Seller.
6.6. The Seller stores personal data for the period strictly necessary, but no longer than 24 months, and then deletes the personal data. If the buyer wishes to delete the information earlier, he/she may contact the seller and request the deletion of his/her data.
6.7. The seller may use the buyer's contact details to send the seller's commercial communications if the buyer explicitly requests the sending of such communications.

7. Final provisions
7.1. If any of the provisions of these terms and conditions and the complaints procedure prove to be invalid or ineffective, this shall not affect the validity and effectiveness of other provisions of these terms and conditions and the complaints procedure, which are separable from the invalid or ineffective provision.
7.2. The Seller is entitled to change these terms and conditions at any time.
7.3. All provisions of these terms and conditions and the complaints procedure and the contractual relationship between the Buyer and the Seller are governed by the laws of the Czech Republic.

Contacts
Petr Žaloudek
e-mail: info@czechcabaret.cz
phone: +420 774 038 484

These Terms and Conditions were last updated on 26/02/2024.